Outcome-based contracts

Summary of expertise: Contracts that reward outcomes of  muti-stakeholder, multi-resource systems. Performance based logistics, asset management and condition-based monitoring contracts.

Journal Papers

• Ng, Irene C.L. and Sai Nudurupati, (2010) Outcome-Based Service Contracts In the Defence Industry – Mitigating the Challenges, Journal of Service Management, 21, No. 5, pp. 656-674

• Ng, Irene C.L., Roger Maull and Nick Yip, (2009) Outcome-based Contracts as a Driver for Systems Thinking and Service-Dominant Logic in Service Science: Evidence from the Defence Industry, European Management Journal, Vol. 27, No. 6, pp 377-387

Talks and Presentations

• Blurring the Boundaries of Manufacturing and Service: Outcome-based Contracts and Beyond, CTF 25^th Anniversary, Karlstad University, Karlstad, Sweden, 17 Nov 2011

Videos

• Blurring the Boundaries of Manufacturing and Service: Outcome-based Contracts and Beyond, CTF 25^th Anniversary, Karlstad University, Karlstad, Sweden, 17 Nov 2011

• The Service Transformation Tool