Irene C L Ng

I am Dasein: Be-findlichkeit, Verstehen, Rede

About Me

I am an entrepreneur, academic, engineer, educator, advisor (see my roles below). My day job is as the Professor of Marketing and Service Systems at WMG and Director of HATLAB for 50% of my time and 50% of my time as CEO of HAT Data Exchange and serving as an advisor to various organisations and governments. I am creator of the HAT and the economist and market designer of the HATDeX data mobility platform.

Achievements and Awards

Turing Fellow, Alan Turing Institute, UK; Advisory Board member, Lloyds Register; CTF International Fellow, Service Research Centre, Karlstad, Sweden; Advisory Board member, NHH Centre for Service Innovation, Bergen, Norway; Senior Member, Wolfson College Cambridge; ESRC/InnovateUK Caucus Thought Leader (2016-17); ESRC/NIHR Public Sector Placement Fellow (Apr – Sep 2010); ESRC/AIM Service Fellow (Oct 2008 – Sep 2010); ESRC/AIM Lead Service Fellow (Oct 2008 – Dec 2009)

In the press

A back story of my entrepreneurial days.

My bio.

My advisory roles and subject matter expertise

Follow me on Medium

IMG_3058.JPG Researcher

I am an active researcher in the domain of value, pricing, service systems and new economic and business models. I design complex service eco-systems e.g. outcome-based service contracts, markets etc. I did a servsig blog here that will give you an idea of the type of work I do.

My research team website is the Service Systems research group

IMG_3059.JPGMy research blog is at

My papers, talks and presentations at and research profile here at Researchgate

My projects are here. The biggest project (and our global social movement to claim your data) is at H.A.T

My CV is here. Google citations here. Research Gate here.


IMG_3060.JPGI am the Chief Executive and co-Founder of HAT Data Exchange. I invest in, and incubate startups through my company providing early stage administrative, financial, business/economic model, technological and funding support together with incubation space in Cambridge and Kuala Lumpur.


I don’t do any formal teaching but I do conduct some masterclasses

– masterclass on value creation (1 day) – executives, doctoral & postdoctoral (capacity building) (on demand)

– masterclass on research for impact (2 days) doctoral & postdoctoral (usually in October)

IMG_3062[1].JPG– masterclass on creating new markets (2 days) – executives (on demand)

– masterclass on outcome-based contracts (1-day) – executives (on demand)

– PhD supervision approach and teaching philosophy – Download it here (important if you are looking to do a PhD with me)


I am the Director of HATLAB at WMG, University of Warwick, a Senior Member of Wolfson College Cambridge and as of 1 October 2018, a Turing Fellow at the Alan Turing Institute.


I am also one of the ESRC/InnovateUK Caucus Thought Leaders (see tasked to integrate Social Science research to assist Innovate UK

Market Design Engineer

I am the product owner, designer and creator of the HAT, a personal data exchange platform. It consist of 7 software products offered by HAT Data Exchange that is configurable for all personal data use cases from personalised content, personalised learning to direct sharing and matching of personal data to products and services.